Refund policy
Return & Refund Policy
All products sold by MedStudy Vault are digital products delivered electronically. No physical products are shipped.
Digital Products
Due to the nature of digital products, all sales are generally final after the digital product has been delivered or accessed.
However, if you receive a file that is corrupted, incomplete, inaccessible, or materially different from the product description, please contact us within 7 days of your purchase. We will review the issue and, when appropriate, provide a corrected file, replacement, or refund.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us at abdongano49@gmail.com with your order number. We will review the situation and provide an appropriate solution.
Refund Requests
To request assistance with an order, contact us at:
Please include your order number and a clear description of the issue.
Because our products are digital downloads, we do not accept physical returns or exchanges.
Refunds
If a refund is approved, it will be issued to the original payment method. Refund processing times may vary depending on your payment provider.
For any questions about this policy, please contact us at abdongano49@gmail.com.